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Return & Refund Policy

If you are not completely happy with your purchase, we offer a straightforward return and refund policy. Please take a moment to familiarize yourself with the following information.

Return Eligibility

To qualify for a return, the product must be in its original condition, unused, and include all original packaging and tags. Please note that personalized or custom-made items, such as monogrammed products or special orders, cannot be returned.

Return Process

If you wish to return your product, please follow these steps:

  • Contact our customer service team at [email protected] to initiate the return process. Provide your order number and the reason for the return in your email.
  • Once we receive your return request, we will send you detailed instructions on how to proceed.
  • Pack the product securely in its original packaging and ship it to the address provided in the email.
  • Upon receiving your returned product, we will carefully inspect it to ensure it meets our return eligibility criteria. If approved, we will issue a refund to your original payment method. If the return does not meet our criteria, we will contact you to discuss further options.

Return Shipping

Customers are responsible for the shipping costs associated with returning the item. For your peace of mind, we recommend using a trackable shipping method. We cannot be held responsible for any lost or damaged returns during transit.

Refund Process

Once we have received and inspected your return, we will process the refund. Please allow approximately 5-9 business days for the refund to be credited to your original payment method. Please note that shipping fees and any customs fees incurred are non-refundable.

Exchange Process

If you would like to exchange your product for a different size or color, please follow the return process outlined above. In your email, indicate your desire for an exchange. Upon receiving your return, we will process the exchange and ship the new product to you. Please note that customers are responsible for the shipping costs of the exchanged product.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately at [email protected], providing your order number and a description of the problem. We will promptly assist you in resolving the issue and may offer a replacement, refund, or suitable solution.

Contact Us

For any further questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us at [email protected].