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Cancellation Policy

We aim to ensure a seamless shopping experience for our customers. We understand that circumstances may arise where you need to cancel your order, and we strive to accommodate your needs. Please take a moment to review our cancellation policy, which is designed to be flexible while also protecting our business.

Cancellation Requests

If you wish to cancel your order, please contact us as soon as possible at [email protected]. We will make every effort to accommodate your request. However, please be aware that if your order has already been processed and shipped, it may not be possible to cancel it.

If cancellation is not possible, you may still return the items for a refund following our return policy outlined below.

Custom Orders

For custom orders, our cancellation policy may vary. Custom orders are typically made to order and may be non-refundable. If you need to cancel a custom order, please contact us promptly at [email protected]. We will work with you to determine the best course of action and minimize any applicable cancellation fees.

Cancellation Fees

We do not charge any cancellation fees for orders canceled before they are shipped. However, if your order has already been shipped, you will be responsible for any shipping costs associated with returning the item(s) to us.

If you refuse delivery of the package or fail to collect the package from the carrier, you will be responsible for any return shipping fees incurred. If you choose to keep the item(s) without paying the return shipping fees, we reserve the right to charge you for the cost of the item(s).

Refunds

If your order has not yet been shipped and we are able to cancel it, a full refund will be issued to your original method of payment within 5-9 business days. If your order has already been shipped and you wish to cancel it, please follow our return policy outlined below.

Once you return your item(s) according to our return policy, a refund will be issued to your original method of payment within 5-9 business days of receiving the returned item(s).

Please note that we do not refund any customs duties or taxes that may have been paid on the original purchase.

If you have any questions or concerns about our cancellation policy, please don’t hesitate to contact us at [email protected]. We are always here to assist you and provide you with the best shopping experience possible at Sarexo.